Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information (Provided by You)

Collected when you submit forms, enquiries, job applications, and report requests:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Inquiry/message details
• Uploaded documents (e.g., resume)

1.2 Automatically Collected Information

Through website analytics tools, cookies, and server logs:

• IP address
• Browser type/version
• Device type
• Operating system
• Pages visited & time spent
• Date & time of access
• Referring websites
• Cookies & tracking pixels

1.3 Information Collected Through Communication

If you contact us via email or phone, we may store:

• Email content
• Attachments
• Call details (if applicable)

2. How We Use Your Information

We use your information for the following purposes:

• Responding to enquiries and service requests
• Providing chartering, consultancy, and S&P-related information
• Processing job applications and HR-related communication
• Sending requested reports, publications, or updates
• Improving website performance, functionality, and security
• Conducting internal research and market analytics
• Complying with legal and regulatory obligations

We do not sell or trade your personal information.

3. Legal Basis for Processing (GDPR Requirement)

For users in the EU/EEA, we process data based on:

• Consent (when submitting online forms)
• Legitimate Interest (Website optimization, security, analytics)
• Contractual Necessity (responding to service requests)
• Legal Obligations (Complying with regulatory requirements)

4. Sharing of Information

We may share your information only with:

• Internal departments for processing requests
• Technology service providers (hosting, security, CRM)
• Group offices (India, Singapore, UAE)
• Legal/regulatory authorities when required

We do not share personal information for third-party marketing.

5. Cookies & Tracking Technologies

Our Website uses cookies to:

• Improve user experience
• Enable analytics
• Enhance security
• Remember preferences

You can disable cookies in browser settings, but some site features may not function optimally.

6. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of data transmission is 100% secure.

The Company is not liable for breaches caused by factors beyond reasonable control (e.g., cyberattacks, third-party failures).

7. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfil its original purpose
• Respond to enquiries
• Comply with legal obligations

Job applications may be stored for future openings unless deletion is requested.

8. International Data Transfers

Since Reshamwala Shipbrokers operates globally (India, UAE, Singapore), your data may be transferred across borders.

Such transfers follow:

• GDPR adequacy principles (if applicable)
• PDPA-approved safeguards in Singapore
• Reasonable protection standards under Indian law

We ensure all data transfers maintain appropriate security.

9. Your Rights

Your privacy rights depend on your geographical location:

9.1 Rights Under GDPR (EU/EEA Users)

You may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion (“Right to be Forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise GDPR rights, email: privacy@reshamwalashipbrokers.com

We will respond within 30 days as required by GDPR law.

9.2 Rights Under CCPA (California Residents)

You have the right to:

• Know what personal information we collected
• Request deletion of your personal information
• Request disclosure of data use and sharing
• Opt-out of sale of personal information (We do not sell personal data)
• Non-discrimination for exercising CCPA rights

Submit CCPA requests to: privacy@reshamwalashipbrokers.com

9.3 Rights Under PDPA (Singapore Users)

Singapore users may request:

• Access to their personal data
• Correction of inaccurate data
• Withdrawal of consent
• Information on how their data is used/disclosed

To exercise PDPA rights: privacy@reshamwalashipbrokers.com

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such data collection, we will delete it promptly.

11. Third-Party Websites

Our Website may contain links to external websites. We are not responsible for:

• Their privacy practices
• Their content
• Their security

Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to comply with regulation changes or improve transparency. Revisions will be posted on this page with the “Last Updated” date. Continued use of the Website signifies acceptance of updated terms.

13. Contact Information

For questions, concerns, or data protection requests, please contact:

General Enquiries : chartering@reshamwalashipbrokers.com

Reports / Publications: hr@reshamwalashipbrokers.com

Global Data Privacy: privacy@reshamwalashipbrokers.com

Singapore Data Privacy (PDPA): privacy@reshamwalashipbrokers.com